Contact and support
How to reach us, and what to include so we can help on the first reply.
Getting in touch
- From inside the app: the feedback button at the bottom of the sidebar. It goes straight to us and can include a screenshot, which is usually worth more than a paragraph of description.
- By email: the address on our about page.
We answer in German and English.
What to include
For a missing or wrong tender: the notice URL or id, and what you expected.
For a matching problem: which search profile, one or two example entries that are wrong, and why they are wrong. That is enough for us to reproduce the ranking.
For a connector problem: which client (claude.ai, ChatGPT, Cursor, Copilot Studio), whether you use OAuth or an API key, the prompt, and the exact error message. See Troubleshooting the connector first, it covers the common cases.
For billing: the invoice number.
Feedback on these docs
Every page has a "Was this page helpful?" at the bottom. A no with one sentence about what was missing is the most useful thing you can send us; it goes straight into the list of what to write next.