Email alerts and the daily digest
How the daily email works, the three switches that control it, and why you might not receive one.
Polytender sends one email a day with the new matches for the search profiles you subscribed to.
Updates on tenders you track (deadline changes, new documents, reminders) are a separate email with its own switch, see Tracking tenders.
What arrives, and when
The digest is sent in the morning, after the nightly sync and matching have finished, so it contains what was published since the previous run. Titles and snippets are translated into your language.
Lots of one procurement are folded into one entry ("3 lots") with a line per matching lot, so a framework split into twelve lots does not fill the email.
Each entry shows its match score (0 to 100), and deadlines within a week are flagged ("3 days left"). Matches scoring below 30 are left out of the email and its count; if a profile only has those, the email links to them on the website.
The mail is sent on days with new matches scoring 30 or more. Inside a digest, a profile without strong matches says so in a short line.
The first time there is nothing new at all, you get one short notice instead: no new matches right now, with your subscribed profiles and a link to adjust them. After that we stay quiet until new matches come in, so you never get a daily mail without news.
When you turn on alerts for a profile, you also get one mail right away with its best current matches, so you know what to expect. If there are none yet, that mail says so and suggests how to broaden the profile.
The three switches
Everything is personal. There is no team-wide alert.
- Per search profile: your subscription. You find the switch on the profile row, in the profile header and on the notifications page. No subscription means no mail about that profile, for you.
- Per organization: one switch that silences all daily alerts from that organization for you.
- Account-wide: the master switch for every Polytender digest mail. It does not affect emails about tracked tenders.
Turning any of these off never affects your colleagues.
Why you might not receive a mail
- You are not subscribed. Membership in an organization does not subscribe you to its profiles; the subscription is an explicit opt-in.
- One of the three switches is off. Check them in that order.
- There were no new matches. You only get a mail when something new matched. After the one-time "no new matches" notice, quiet days send nothing. If that happens often, broaden your search profiles.
- The mail is in spam. Add our sender to your contacts, and ask your admin if a corporate filter is holding it.
Unsubscribing
Every digest has an unsubscribe link. It turns off the alerts, it does not delete your account or your data. You can also unsubscribe from a single profile and keep everything else, which is usually what you actually want.
Tracking tenders
Follow a tender and get notified when the deadline moves, documents or bidder Q&A change, or it is cancelled or awarded.
What is an organization
The organization is the shared unit in Polytender: it owns the search profiles, the members and the subscription. What is shared, what stays personal, and how several organizations work.