- Art
- services (planning)
- Referenznummer
- 044912-2026
- CPV
- 72000000
Currently, our internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, our external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office syste…
m. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution.
Indicative user volumes are as follows: approximately 139 internal staff users (Teams Voice) who work across the UK and 8 contact centre users (agents/supervisors) w
ho either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement.
A modern solution is needed to support staff consistently ac