Provision of ICT Managed Service for Fold Housing

best practices. The MSP will be responsible for ensuring operational efficiency, service continuity and user satisfaction for Fold's 130 users using PCs/laptops/mobile for access to M365 and SharePoint services.

The objective of this RFT is to appoint a qualified ICT Managed Service Provider (MSP) to provide Level 1, Level 2 and Level 3 support for all of the Contracting Authority’s ICT systems and equipment in line with ITIL v4