2023/026 Provision of Outsourced Integrated Facility Management Services for Enterprise Ireland

n the event of system failures/urgent requirements. Critical events or equipment failure will demand a maximum 4 -hour response time. It will be an essential requirement of the framework that the appointed framework operator will provide call out cover and repairs within a 24-hour period in the even

t of a fault. The framework operator will fully comply with all statutory requirements (including but not limited to Health and Safety regulations) in the delivery of the services required under the framework (e.g. equipment maintenance). T