Extension of Road User Charging Business Operations Services (BOps)

Tender information

UK FTS

London, United Kingdom

Type: award, contract
Procedure: Direct award
Ref. number: 055455-2026
Estimated value: 425,000,000 GBP

Transport for London (TfL) has two contracts with Capita Business Services Limited (Capita) to supply systems and services in support of Road User Charging (RUC): (1) the Business Operations (BOps) contract, which provid…

es a system for processing payments, multi-channel customer interactions, the receipt, handling and verification of associated records and interfaces with enforcement operations systems and other RUC systems; and (2) the Enforcement Operations (EOps) contract, which provides a system for processing

Penalty Charge Notices, multi-channel customer interactions, regulatory compliance and interfaces with business operations systems and other RUC systems. TfL is preparing to launch a competitive procurement for a combined Business and Enfor

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