- Type
- award, contract
- Procedure
- Competitive flexible procedure
- Ref. number
- 040126-2026
This procurement includes (but may not be limited to) the items listed below:
A core managed service, management of all ICT against an agreed SLA
A Service Desk, available 52 weeks a year including out of hours access an…
d emergency support
Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements
Strategic advice and direction to the School's leaders regarding ICT policy, procedures and best practice
Responsibility for design, specification, installation, and management of a
ll ICT infrastructure
Supply of goods and services based on an agreed Best Value approach
Management of 3rd parties where relevant to the ICT support
Relevant monitoring, management, patching
Regular performance reporting
Access to the high