The provision of FCR Transformation technology

operational efficiency. Following premarket engagement, the authority has considered our requirements and how these can be best met. This tender covers the below capabilities: -Contact centre -Capture and analysis -Workforce Management -CRM -Integration platform (option) Please note that these capab

ilities include wider functionality and encompass some of the original 9 capabilities detailed at PME. The authority intends to award one contract to a Prime supplier who can either meet all capabilities themselves or through the use of a n