- Type
- services (planning)
- Ref. number
- 040872-2026
- Estimated value
- 1,916,067 GBP
- CPV
- 72253000
NS&I currently operates a third-party outsourced Level 2 Helpdesk function.
As NS&I’s operational environment continues to transform in complexity and scale, there is an increased need for a dedicated and resilient Level…
2 Helpdesk service. A new supplier is required to ensure NS&I can ensure and support technical expertise across multiple suppliers and services, maintain incident resolution timescales, support complex end-to-end service stability, and has a support model that can scale in line with future service
demands.
This service is staffed by (at any one time) 2 Helpdesk Analysts, from a pool of available resource between Monday and Friday, 8am to 8pm. The helpdesk provides triage services assessing incoming tickets against priority and techni