NHS Urgent & Emergency Care (UEC) Managed Telephony Services

nt for the required and related services, anticipated to be conducted during 2027/28. For the purposes of the engagement, the services are separated into the following Lots. Lot A – Hosting and Routing (Inbound Services) Lot B – Contact Centre as a Service (CCaaS) - Cloud Services This stage of the

preliminary market engagement invites interested parties to submit their response to a Request For information (RFI). Participation in this preliminary market engagement is voluntary and non-binding, not a commitment to procure, not part o