FINANCIAL INCLUSION SERVICES

latform of financial inclusion services. These will include debt advice, welfare rights support and energy advice, all backed by a high quality triage service. The procured advice services will provide: • Triage for all customers referred to our financial inclusion offer, streaming customers either

to a phone-based solution for low-need cases, or to our in-house team for high-need, vulnerable residents and complex cases requiring sustained intervention, and high quality referral of customers unsuited for either to external services w