Housing Management System (HMS) and Customer Relationship Management (CRM)

Map ambitions: 1. We know our customers and have a single view so we can provide fair and equitable outcomes and proactively support the tailoring of services. 2. Customer journeys are joined up so that they improve the customer experience and satisfaction. 3. To increase self-service and access to

and be able to update their information and increase accessible information whilst providing choice and leaving no-one behind. 4. How we manage our homes and contractors is transformed through the use of a new HMS. 5. Our homes are managed