Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

Tender information

UK FTS

Bradford, United Kingdom

Type: services (tender)
Procedure: Competitive flexible procedure
Ref. number: 063501-2026
Estimated value: 291,667 GBP
CPV: 64200000

Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We ar…

e now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff

users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and

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