- Type
- services (planningUpdate)
- Ref. number
- 046001-2026
- Estimated value
- 500,000,000 GBP
- CPV
- 66170000
The establishment of a framework for Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities …
in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will work directly with debt customers and ensure debt is collected sustainably and fairly, includin
g identification and ethical treatment of vulnerable consumers.
Envisaged scope of services:
Managed Service: The Supplier will provide comprehensive management of all debt collection activities via their own operations and/or via DCA subco