Patient Service Centre - CGI IT UK Limited on behalf of Hywel Dda University Health Board (HDUHB)

engthen operational efficiency; giving clinicians and support staff a timely, unified view of the patient across relevant health board systems. The proposed service aligns with the Health Board’s strategic ambitions and national NHS Wales digital priorities and is intended to provide the foundations

for future regional integration and service expansion. The PSC is the central patient-facing platform: a single, multi-channel point of access that brings together phone, web, chat, post, SMS and in-person access so that patients can acces