Tenant Insights Programme

thered will help Bernicia develop a better understanding of its customers, support compliance with equality and regulatory requirements, and enable services to be designed and delivered in a way that meets the needs of all households. The successful supplier will be responsible for designing and del

ivering an accessible and inclusive survey that achieves high response rates and generates high-quality data. Bernicia is open to a range of delivery methods, including online, telephone, SMS, postal surveys or a blended approach, and encou