Provision on Tenant Satisfaction Measures (TSM)

t by the Housing Regulator. This will involve the collection, analysis and presentation of customer satisfaction data as set out by the Regulator of Social Housing. Details are set out publicly by the Regulator for Social Housing (RSH) at www.gov.uk/rsh. The communication and customer experience tea

m are procuring Tenant satisfaction Surveys via an Open Tender under the Procurement Act 2023. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of Two (2) years with th