- Type
- services (tender)
- Procedure
- Competitive flexible procedure
- Ref. number
- 039299-2026
- Estimated value
- 1,500,000 GBP
- CPV
- 48000000
The National Audit Office (NAO) is the UK's independent public spending watchdog. It supports Parliament in holding government to account and helps improve public services through high quality audit and assurance work.
T…
he NAO is seeking to appoint an experienced supplier to provide an enterprise grade IT Service Management (ITSM) solution and associated support services for internal users across the organisation.
The requirement includes the provision, implementation, configuration, and ongoing support of an ITSM
platform capable of supporting core ITSM processes, including incident management, service requests, change management, asset and configuration management, workflow automation, reporting, and governance. The solution must be scalable, confi