- Type
- award, contract
- Procedure
- Competitive flexible procedure
- Ref. number
- 054124-2026
We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model. This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improve…
ment in line with evolving business needs.
The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver:
Cost efficiency and value for money
Enhanced recovery outcomes
Improved customer experience
The new approach will modernise our debt recovery strategy b
y:
Introducing early-stage digital collection solutions to reduce default rates
Enabling proactive customer engagement earlier in the recovery journey
Maximising return on investment (ROI) through smarter, data-driven interventions
Supplier