- Type
- award, contract
- Procedure
- Competitive flexible procedure
- Ref. number
- 051827-2026
Provision of an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services.
The CCaaS Programme aims to procure a solution encompassing:
1. The prov…
ision of product licenses and future acquisition/development of associated add-on products.
2. Service design, implementation and configuration services.
3. Run & support services, including proactive maintenance and testing.
4. Ongoing optimisation of services with the potential for innovation and
transformation
The procurement process conducted was as follows:
Phase 1 - Conditions of Participation - Participants = 13
Suppliers who registered interest in participating in the CCaaS procurement were issued a Conditions of Participation