Provision of PALS & Complaints Contact Centre Service

Deadline:25 Mar 2025, 12:00 GMT

Tender information

UK CF

Chelmsford, United Kingdom

Type: services (award)
Procedure: Other - Direct Award
Ref. number: 666f35fd-0e71-444d-ab8a-abae7429da2e-901139
Estimated value: 39,152 GBP
CPV: 79510000

The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact …

Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues. The contract commences 01st April 2026 and expires 30th September 2026. The estimated value

of the new contract (£114.066.24) and the cumulative spend to date (£39,152). This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Tr

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