Enterprise Service Management (ESM) Platform

Deadline:12 Aug 2026, 00:00 CEST

Tender information

TED EU

Eindhoven, Netherlands

Type: 16
Procedure: open
Ref. number: 374645-2026
CPV: 72000000

Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address…

the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to s

tart the implementation end of September 2026. The implementation of the Enterprise Service Management (ESM) solution will initially focus on three core business domains: HRM services, ESA services, and LIS services which are now supported

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