The provision of ICT Support and Managed Services

re delivered as pure SaaS solutions. Going forward, cloud-based SaaS, PaaS, and IaaS services will be the preferred direction, as opposed to building or hosting solutions on-premise. The ICT Infrastructure is deemed extremely critical to the successful business operations at the HFA. The HFA’s ICT t

eam provides first level support for this infrastructure. Second level support and vendor escalation are currently outsourced to a number of MSPs. Over time, MSP services have overlapped, and the HFA have outgrown the incumbent MSPs . As a