IT Service Desk and Infrastructure Support Managed Service

y troubleshooting and other related services. The successful tenderer will be expected to locate L2 Deskside resources primarily in the National Blood Centre, but staff may be required to attend the other locations for scheduled tasks or to resolve incidents. The Service Provider will be expected to

provide a 24 7 service desk, onsite deskside support, backoffice infrastructure support, basic IT stock management, and service management under a single managed service. The IBTS is seeking an experienced IT partner that can demonstrate a