Central technical support for Frontex Operational Equipment (Implementation, ServiceDesk, all remote maintenance coordination and training coordination services)

Frontex intends to employ the technical support services to cover: 1. The virtual ServiceDesk service (Single Point of Contact for users); 2. The Remote 1st Level of technical support service; 3. The In-Field 1st and 2nd Level of technical support service; 4. The In-Field 3nd Level management of te

chnical support service; 5. The In-Field technical maintenance service; 6. The integrated logistical support service; 7. The technical support Auxiliary Services (for example Root cause technical analysis reports for unforeseen events, audi