Procurement of a system for telephone exchanges and call centres.

ies by using telephony as well as a channel, as well as SMS for outgoing enquiries to customers. The system shall, however, also allow for other channels such as chat, email and social media to be in use during the agreement period. The aim is to procure a system that contributes to a better user ex

perience for the Norwegian Public Roads Administration ́s customers. Customers should be able to use their most preferred channel when they contact and they shall find that the Norwegian Public Roads Administration has a good overview and i