Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services

d in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported

solution that improves service continuity, call handling, reporting accuracy, and user experience, while integrating with the Council’s existing ICT environment. The scope of the competition is expected to include, but is not limited to: Co