Procurement of application and case processing system for SSB

ption to data delivery, with functions such as a customer portal for researchers, status overview, automated notifications and integrations with existing systems such as Outlook, Sharepoint and archive systems. The tool must facilitate detailed reporting with defined measurements that support report

ing requirements from the Ministry of Finance and management. It shall also give managers an overview of workloads per employee and process the case portfolio more efficiently through dynamic dashboards and reporting functions.