The Norwegian State Education Fund wishes to implement a market dialogue in order to map the available systems for a new contact centre. The objective of the market dialogue is to gain insight into the market ́s possibil…
ities, innovative solutions and best practice in order to achieve a more efficient and user friendly contact centre system. The Norwegian State Education Loan Fund currently has approx. 400 employees in total, of which 43 work at the customer centre. Our current contact centre supplier is Zisson, a
nd we annually handle approx. 185,000 enquiries in the system. We would like to further develop and improve our contact centre system to offer better services to our users, optimise our internal work processes and ensure efficient use of r