Network Switch Equipment and Ongoing Support Services

k upgrades and equipment replacements over the duration of the contract may also be included. It is envisaged that most services will be provided remotely, but suppliers must be able to attend on-site in the NBC within four (4) hours if required in the event of a serious incident that cannot be reso

lved remotely. The majority of IT Infrastructure is hosted on-premise in the NBC, but some of this infrastructure is expected to migrate to the Cloud over the lifetime of this contract. There are also Domain Controllers in the MRTC and a Di