Tender for the provision of Customer Contact Management Services to Coimisiún na Meán

ices under the jurisdiction of the Irish State and our role as Ireland’s Digital Service Coordinator (DSC) under the Digital Services Act (DSA) . An Coimisiún’s vision for its contact management service is to offer a quality customer centric offering that is simple and easy to access and that evolve

s as our regulatory measures are in place. In summary, an Coimisiún is seeking a partner to handle contacts from 17th February 2024. The service will involve dealing with queries and logging complaints initially and undertaking triage with