Procurement of a case handling system for the Norwegian Consumer Authority.

e from web forms, telephone numbers, e-mails or traditional letters. Such enquiries must be dealt with in accordance with consistent and formal processes. The enquiries may result in a need for mediation and later decisions, or inspections of branch or business activities.

The Norwegian Consumer Authority needs a system that can receive and process external and internal enquiries. The enquiries can apply to complaints in the relationship between consumer and business. The enquiries can com