Qualification: Ordering tool for interpretation services at Oslo University Hospital.

l as all departments and persons who order interpretation. The system must be a CRM system and it must be able to produce reports that function as a management tool and describes the daily activity. It must be able to handle outgoing and incoming written communication in the form of e-mails and mess

ages between Tolkesentralen and interpreters, and between Tolkesentralen and the person and department that orders the interpretation. The system shall have Norwegian user interface. It is primarily desirable to procure a system that is in