User support for waste declarations

Deadline:27 Mar 2025, 00:00 CET

Tender information

TED EU

Trondheim, Norway

Type: 16
Procedure: open
Ref. number: 112016-2025
Estimated value: 16,000,000 NOK
CPV: 90000000

The procurement shall cover the need for long-term cooperation on user support. The main areas are: -User support: Receive and follow-up enquiries from the users of the Avfallsdeklarering.no. -Process improvement of user…

support Tenderers shall take an active role in continual follow-up of cases that are reported and improvements to the user support. This applies to both how users first meet and how the process proceeds until their needs are solved. -Contribution to product development. Cooperation with/in the Norw

egian Environment Agency ́s product team on improvement of the technical system, documentation and systems for automated user support/self-help in order to reduce the users ́needs for assistance. -Annual report on the use of the Declaration

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