Contract award notice for competition Procurement of an ICT system for a contact centre.

ery and it includes establishment, training, configuration, integrations, loading/converting data, operation and maintenance, as well as 2/3 line user support for channel speech. The agreement also includes an option on other channels, functionality and the possibility for development after the del

ivery day. The contract will be valid for 5 years from the start-up date. The agreement will then be renewed automatically for 1 year at a time, unless terminated. The maximum contract period is ten years.