Provision of IT Onsite Services

as users without an account, e.g. on-premise guests. Services are to be performed at the ESM Premises unless otherwise indicated in the Terms of Reference. The Provider will be required to cater to the high standards of the ESM user base, operate the Services with due care and to the highest securit

y standards. In the provision of the Services, the Provider will have to comply with SLA & SLR and reporting requirements as described in the documents.