Service Management System for Värmdö Municipaliy

Deadline:03 Jul 2024, 00:00 CEST

Tender information

TED EU

Gustavsberg, Sweden

Type: 16
Procedure: neg-w-call
Ref. number: 397666-2024
Estimated value: 8,000,000 SEK
CPV: 72000000

Objective The municipality has identified a need to renew and enhance the citizen response system alongside a solid support for the ITIL & Siam processes. Värmdö Municipality intends to procure a user-friendly, but yet …

a system with advanced capabilities to enable consolidation of several smaller niche tools in order to create a more holistic overview of what we do and what needs more support & attention. A system with capabilities to enhance the Citizen response process and the ITIL & processes within a municipa

lities responsibility. The goal is that this system should become the “one system of record” over time, visualizing the services that we provide towards the Citizens and corporations in need for such services. Enhancing the citizen & compa

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