Capacity building of consumer organizations to empower consumer protection professionals

lders active in consumer policy at Union, national, regional and local level. Consumer organizations play a pivotal role in representing consumer needs, protecting their rights, in offering advice, support and education, and in shaping the policy agenda around the Union. Improving consumer policy de

velopment calls for intensive and skilled input from end-users and consumers (for example in task forces, advisory groups) thus, consumer representatives are expected to have specific and targeted knowledge. This in turn calls for focused a