Request for Tenders dated 3/5/2024 for the provision of Palo Alto Licensing, Services and Support

ewalls: In general, terms the following are the main service requirements: Service availability 24/7 and available for the lifetime of the contract. The OPW requires the ability to log calls via phone, email, or an online support portal. Co-management - OPW staff must be fully involved and consulted

on key decisions relating to security appliances, services, processes and overall architecture. The exact details of how such an arrangement will operate in the context of a managed service will be discussed with the successful Tenderer at