Central technical support for Frontex Operational Equipment (Implementation, ServiceDesk, all remote maintenance coordination and training coordination services)

Deadline:21 Mar 2025, 00:00 CET

Tender information

TED EU

Warsaw, Poland

Type: 16
Procedure: open
Ref. number: 123631-2025
Estimated value: 12,000,000 EUR
CPV: 71356300

The objective of this tender is the acquisition of the required technical support services for Frontex equipment to sustain the operation, maintenance and supply ensuring the maximum operational availability to the user.…

Frontex intends to employ the technical support services to cover: 1. The virtual ServiceDesk service (Single Point of Contact for users); 2. The Remote 1st Level of technical support service; 3. The In-Field 1st and 2nd Level of technical support service; 4. The In-Field 3nd Level management of te

chnical support service; 5. The In-Field technical maintenance service; 6. The integrated logistical support service; 7. The technical support Auxiliary Services (for example Root cause technical analysis reports for unforeseen events, audi

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