- Type
- 4
- Ref. number
- 575212-2024
- Estimated value
- 12,000,000 EUR
- CPV
- 71356300
The objective of this tender is the acquisition of the needed maintenance and supply support services to ensure the maximum operational availability to the user of Frontex operational equipment (technical and supporting …
equipment), during operations. Frontex intends to create the technical support services capability that will cover: 1. The virtual ServiceDesk service (Single Point of Contact for users); 2. The Remote 1st Level of technical support service; 3. The Remote or In-Field 2nd Level of technical support s
ervice; 4. The In-Field 3nd Level management of technical support service; 5. The In-Field technical maintenance service; 6. The contribution to integrated logistical support service; 7. The technical support Auxiliary Services (for example