Case Management System and Online Customer Web Portal

Deadline:26 Nov 2024, 23:00 GMT

Tender information

TED EU

Dublin, Ireland

Type: 16
Procedure: open
Ref. number: 630450-2024
Estimated value: 3,000,000 EUR
CPV: 72000000

In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), …

along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a servic

e support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M.

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