- Type
- 29
- Procedure
- open
- Ref. number
- 95521-2024
- Estimated value
- 100,000 EUR
- CPV
- 64200000
Provision of Out of Hours (Non-Emergency) Call Answering Service for Kildare, Kilkenny, Offaly and Carlow County Councils. Requirement for Standard OOHs Service where the provider will take the call, contact the relevant…
on-call staff member and follow the escalation process as instructed. Use of maps and GIS system to identify the correct location and contact the correct on-call staff member. This accounts for approximately 3,000 calls over a 1-year period. Significant Incident Service such as severe prolonged wea
ther conditions where the service provider will be capable of scaling up their service to address the increase in calls. It is the councils preference that this service is operated by phone call and follow up SMS service with a means of on-