Prior Information Notice for the provision of a contact centre as a service

tact Centre as a Service and affiliate functionality to allow DSP to modernise its contact centre offerings, supporting staff to improve customer experience. The ‘Services‘ comprise: The replacement of the existing on premise voice contact centre with a Cloud based solution to facilitate improved cu

stomer and staff experience by: • Improving personalisation of service with a 360 customer contact view • Providing information more efficiently to customer service agents to deliver best response • Improving data insight on customer intera