- Type
- 29
- Procedure
- comp-dial
- Ref. number
- 586944-2025
- Estimated value
- 589,000,000 EUR
- CPV
- 72000000
The procurement scope covers both technologies and services renewing the platforms and information systems for Kela´s benefits and claim handling. Technology scope includes benefits management solution that fulfills func…
tional scope requirements, potentially consisting of multiple technical platforms/systems with their license/subscription services and associated and complementary product development (including new versions). The technology services and capabilities include: • Customer experience • Core (benefits m
anagement) • Data • Integration • Operational enablers Functional scope includes Kela’s customer centric target state end-to-end, or “from need to implementation” process for all benefits under Kela’s responsibility with respective use case