KTI (customer satisfaction index)

Tender information

TED EU

Oslo, Norway

Type: 17
Procedure: comp-tend
Ref. number: 674033-2024
Estimated value: 8,000,000 NOK
CPV: 79342311

TET Digital AS is building a new customer service system for its owners. There will be several channels into the customer service system, including contact forms, email, telephone, chat and letters. Our owners want to me…

asure customer satisfaction among customers who contact customer service across all channels and need a digital tool to carry out these measurements. The system shall be able to send out customer satisfaction surveys that are initiated through an automatic digital interface. The system shall be deli

vered as a cloud based SaaS service. The KTI system shall be an option that the owners/users can choose to use.

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