Single Party Framework for the Provision of Contact Centre and Document Management Services and Related Services

r channels: Voice, Email, Webchat, Post (Paper). The winning tenderer will provide Operational Services as per 4 pillars outlined below: Customer Support Front Facing Customer Support ➢ Provision of reliable information via phone, email and webchat, to the public on their rights and responsibilities

in terms of both living in and providing accommodation in, the rental sector and technical support with navigating the RTB online portal/systems. ➢ Handoff to Dispute Resolution & compliance in 2% of overall contacts, where more specialist