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Enterprise Service Management -Solution (ESM) / Invitation to participate

Deadline:27 Aug 2025

Tender information

TED EU

Helsinki, Finland

Type: 17
Procedure: neg-w-call
Ref. number: 557158-2025
CPV: 72000000

VR-Group Plc (hereinafter also "VR" or "contracting entity") is procuring a modern SaaS based ESM Solution. The procurement also includes implementation, continuous services and support services (hereinafter “Solution”).…

The preliminary scope of the procurement is described in more detail in Annex 1 "Preliminary description of the procurement". VR is seeking a strategic partner for the implementation of an integrated Enterprise Service Management (ESM) system. The selected partner will support the design, deploymen

t, and optimization of a scalable, user-centric ESM platform that enhances service delivery across IT and non-IT domains. The object of the procurement includes a service management system, including the related functional components, funct

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