Single-Party Framework Agreement for the Provision of Contact Centre and Document Management Services and related services for the Residential Tenancies Board

o the Residential Tenancies Board. The successful tenderer will be able to demonstrate their ability in delivering a high-quality customer experience in meeting the short-term needs, as well as showcasing how their proposed model will support the RTB in evolving their service proposition to deliver

against its cost and quality ambition in the mid and long term. The initial contract will cover the provision of services across all current contact channels, namely phone, e-mail, webchat and traditional whitemail. One of the critical obje