DE01--Enterprise Service Desk Managed Contact Center Infrastructure (CCI)

Request for Information (RFI) in support of a planned future solicitation for its Enterprise Service Desk Managed Contact Center Infrastructure (CCI) solution. ECO is seeking feedback and engagement from interested parties. See Section 3 for CCI Solution capabilities and anticipated future capabili

ties. This RFI is issued for information and planning purposes only and does not constitute a solicitation nor does it restrict the Government as to the ultimate acquisition approach. In accordance with (IAW) Federal Acquisition Regulation